Overview
At Dansand.uk, we are committed to providing the best customer experience. If you are not satisfied with your purchase, you may return eligible items under the conditions outlined below. Please read the guidelines carefully to ensure your return is processed smoothly.
Return Eligibility
Items must meet the following conditions to be eligible for a return:
- Items must not be damaged or altered unless they were received in a damaged condition.
- The product must be returned in its original condition and packaging.
- Returns must be initiated within 7 days of the delivery date.
Damaged Products on Arrival
If your product arrives damaged, you are eligible for a return or replacement. Please follow the steps below to request a return for a damaged product:
- Take clear photographs of the product showing the damage.
- Email us at support@dansand.uk with your order number, a description of the issue, and the photos of the damaged product.
- Once we receive your email, our customer service team will review the damage and provide instructions on how to return the product.
- Upon approval, we will arrange for a replacement or issue a refund according to your preference.
Products Not Meeting Expectations
If you received the product in good condition but are not satisfied with it, we offer returns under the following conditions:
- The product must be unused, unwashed, and in its original packaging.
- You must initiate the return within 7 days of the delivery date.
- Shipping costs for returning the product will be covered by the customer unless the product is faulty or damaged.
Return Process
To initiate a return, please follow these steps:
- Contact us via email at support@dansand.uk with your order details and the reason for the return.
- If your return is approved, you will receive a return authorisation email with instructions on how to return the product.
- Shipping costs for returning the product will be covered by the customer unless the product is faulty or damaged.
- Package the item securely and include any original documents, such as the invoice or packing slip, in the return package.
- Ship the product to the return address provided in the return authorisation email.
Refund Policy
Once we receive your returned item, we will inspect it and notify you of the status of your refund. If your return is approved, we will process the refund to your original payment method within 7-10 business days. Please note that shipping fees are non-refundable unless the product was damaged or defective.
Contact Information
If you have any questions or need assistance with your return, please contact us at support@dansand.uk or chat with our customer support team.